The world of alarm transmission is in a constant state of flux. The technological change of telecommunication networks towards modern IP-based architecture, the merging of trades, modular approaches, new business models of security service providers and much more ensure that both technically and organisationally many cogs have to mesh in a perfectly coordinated way to ensure the decisive factor: that an alarm is quickly displayed and processed at the right place.
For the interaction of the diverse and numerous components and actors of the security chain, which can partly be operated from different locations, an overall responsible instance must monitor the complete alarm transmission system (ATSP) and intervene in case of malfunctions or failure of the ATSP if necessary: the "Alarm Transmission Service Provider" (ATSP). Based on the VdS 3872 guidelines, companies can obtain VdS approval for their ATSP offerings.
The ATSP must be able to process all tasks as quickly as possible on a permanent basis. It must have sufficient staff available for this purpose. The personnel must demonstrate all the necessary theoretical and practical skills required for the processing of the tasks.
If the ATSP maintains service agreements, supplier relationships or similar with other parties to fulfil its activities, it must conclude individual contractual agreements with these parties on the characteristics and scope of the commissioned services or resources (service level agreement). The services must then be evaluated regularly. If necessary, improvement measures must be implemented.
The ATSP shall be responsible for the ATS, which shall correspond to one of the categories SP1 to DP4 of DIN EN 50136-1 or equivalent and shall be similar to the logical structure provided for in DIN EN 50136-1.
Among other things, the ATSP must provide for capacity management, document transmission durations and implement technical protective measures in the event of service blockades (e.g. DDoS attacks). It must record and log various, precisely defined time stamps for the complete tracking of the corresponding runtimes of a message. He is responsible for monitoring the connections, the functions and availabilities of the AÜA, the continuous checking of the performance characteristics as well as the initiation of suitable replacement measures in case of failure. Finally, he must carry out suitable reporting on all this.
By taking appropriate measures such as operating an information security management system in accordance with a recognised standard, it must ensure the confidentiality, availability and integrity of all data entrusted to it.
The service outcome of the ATSP must come about in a planned and structured manner and must not be a random product. To this end, it must operate a certified quality management system according to a recognised standard.
These requirements, described in great detail, form the basis for VdS recognition, which consistently focuses on excellent service. At the same time, however, the recognition procedure has the modularity and flexibility to take into account the diverse individual business models and case constellations of today and to create the conditions for expanding the services of the security industry of tomorrow. The recognition procedure is likely to be of particular interest to market participants who see the function as ATSP as an opportunity to expand and consolidate their customer relationships and to establish themselves as full-service providers.
The guidelines are available free of charge in our webshop and in the download box. If you are interested in a VdS approval of your ATSP services according to VdS 3872, we will be happy to provide you with an individual offer. Please contact us at email@example.com (see contact box).